Orders Questions
How do I place an order?
Select your product, choose the size and color, add it to your cart, and proceed to checkout.
Can I cancel my order?
Yes. Contact us as soon as possible. Orders can only be cancelled before they are shipped.
Can I change my order after placing it?
Yes, if your order hasn’t been shipped yet. Contact our support immediately.
I entered the wrong shipping address. What should I do?
Contact us immediately. If your order hasn’t been dispatched, we’ll update the address.
My order is missing. What should I do?
Contact us with your order number. We’ll investigate and help resolve the issue.
I received the wrong product.
Sorry about that! Contact us with photos, and we’ll arrange a replacement.
My product arrived damaged.
Please send us photos within 48 hours of delivery. We’ll review and assist with a replacement or refund.
Payment Questions
Which payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
My payment failed. What should I do?
Check your card details, available balance, or try another payment method. If the issue continues, contact your bank or our support.
My payment was deducted, but I didn't receive an order confirmation.
Wait a few minutes and check your email. If you still haven’t received confirmation, contact us with your payment details.
Can I pay Cash on Delivery?
No. We currently accept prepaid online payments only.
Is my payment secure?
Yes. All payments are processed through secure encrypted payment gateways.
Will I receive an invoice?
Yes. Your order confirmation and invoice will be sent to your email.
Shipping Questions
Where do you ship?
We currently ship only within Canada.
How long does shipping take?
Most orders are delivered within 3–7 business days.
Do you offer free shipping?
Yes. Free shipping is available on eligible orders.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email.
My tracking hasn't updated.
Tracking updates can take 24–48 hours after shipment.
Do you ship internationally?
No. We currently deliver only across Canada.
Returns & Refunds Questions
Can I return my hoodie?
Yes. Returns are accepted within our return period if the item is unused and in its original condition.
How long does a refund take?
Refunds are usually processed within 5–10 business days after the returned item is inspected.
Can I exchange for another size?
Yes, subject to stock availability.
Who pays for return shipping?
Return shipping depends on the reason for the return. Please check our return policy.
Can I return a sale item?
Sale items may not be eligible for return unless they arrive damaged or defective.
Products Questions
Are your hoodies true to size?
Yes. Please refer to our Size Guide before ordering.
How do I choose the right size?
Use our Size Guide and compare it with a hoodie you already own.
What materials are used?
Our hoodies are made with premium cotton blends for comfort and durability.
Will the print fade after washing?
No. Follow the care instructions to maintain print quality.
How should I wash my hoodie?
Machine wash cold, turn inside out, and avoid bleach. Air drying is recommended.
Are the hoodies unisex?
Yes. Most of our hoodies are designed to be unisex.
Will sold-out products be restocked?
Some collections are limited. Follow us on Instagram for restock updates.
Discounts & Coupons Questions
How do I use a discount code?
Enter your coupon code during checkout before completing payment.
My coupon code isn't working.
Check the expiry date, spelling, and minimum purchase requirements.
Can I use multiple coupons?
No. Only one coupon can be applied per order.
Contact & Support Questions
How can I contact Reign?
You can contact us by email, phone, or Instagram.
What are your support hours?
Monday–Friday, 10:00 AM – 6:00 PM (EST).
How quickly do you reply?
We usually respond within 24 business hours.
Brand Questions
Where is Reign based?
Reign is proudly based in Canada.
Are your products authentic?
Yes. Every product is designed and sold exclusively by Reign.
How can I stay updated?
Subscribe to our newsletter or follow us on Instagram for new drops and exclusive offers.