Last Updated: (23rd july, 2026)

At REIGN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read this Refund & Returns Policy carefully before requesting a return, exchange, or refund.

By placing an order with REIGN, you agree to the terms outlined below.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be free from stains, odors, pet hair, perfume, smoke, or any signs of wear.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Gift Cards
• Final Sale Items
• Clearance Products
• Promotional or Discounted Items marked “Final Sale”
• Personalized or Custom-Made Products
• Products damaged due to customer misuse
• Items returned without original tags
• Items showing signs of wear or washing

Return Request Process

To request a return:

1. Contact our customer support within 30 days of delivery.
2. Include:
   • Your Order Number
   • Full Name
   • Email Address
   • Reason for Return
   • Photos (if the item is damaged or incorrect)
3. Wait for our return approval before shipping the item.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of returning items unless:

• The wrong item was shipped.
• The item arrived damaged.
• The item has a manufacturing defect.

We recommend using a tracked shipping service, as REIGN is not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged item
• A defective product
• The wrong product
• An incomplete order

Please contact us within 48 hours of delivery.

Include:

• Order Number
• Photos of the product
• Photos of the packaging (if applicable)
• Description of the issue

Once verified, we will provide an appropriate solution, which may include:

• A replacement
• A full refund
• A partial refund (where applicable)

Exchanges

We currently offer exchanges for:

• Size
• Color (subject to availability)
• Manufacturing defects

If the requested replacement item is unavailable, you may choose:

• A refund (if eligible)
• Store credit
• An alternative product of equal value

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved:

• The refund will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.
4. If you still have not received your refund after several business days, contact us using the details below.

Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been packed or dispatched, it can no longer be cancelled.

To request a cancellation, contact us as soon as possible after placing your order.

Refused Deliveries

If a customer refuses delivery or provides an incorrect shipping address resulting in the package being returned to us:

• Original shipping charges are non-refundable.
• Return shipping costs (if charged by the courier) may be deducted from the refund.
• Additional shipping charges will apply if the customer requests the package to be reshipped.

Sale & Promotional Items

Unless otherwise required by law:

• Clearance items
• Final Sale items
• Products marked “Non-Returnable”

are not eligible for refunds or exchanges.

Regular sale items may be eligible for return unless specifically marked as Final Sale.

Gift Purchases

If an item was purchased as a gift:

• Refunds will be issued to the original purchaser.
• In some cases, store credit may be offered to the gift recipient at our discretion.

Shipping Area

REIGN currently ships only within Canada.

Return requests from addresses outside Canada may not be accepted unless previously approved by REIGN.

Fraud Prevention

To protect our customers and business, REIGN reserves the right to:

• Refuse returns that appear fraudulent.
• Decline excessive return requests.
• Reject returns that do not comply with this policy.
• Request proof of purchase before processing any return or refund.

Right to Refuse Returns

REIGN reserves the right to refuse any return if:

• The item has been used or washed.
• The product is damaged due to customer negligence.
• Original tags have been removed.
• The return request is made after the eligible return period.
• The product is returned without authorization.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

REIGN

Owner: Aditya Raj

Email: aditya.a.raj0701@gmail.com

Phone: +1 (437) 484-0701

Shipping Area: Canada Only

Instagram: https://www.instagram.com/reigndominion_/

Agreement

By placing an order with REIGN, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.